1. Operator identity
nylthoria.com is operated by nylthoria.com, sole proprietor (PE), EDRPOU 05307671, 18 Svobody Avenue, Lviv, 79000, Ukraine; contact@nylthoria.com; +380 636 697 5276. Managing Director: Sara Weber. These details are disclosed before contracting under Article 7 of Law of Ukraine No. 675-VIII “On Electronic Commerce” dated 3 September 2015.
2. Bookings and prices
These terms govern this website and bookings of travel or accommodation services. Before a distance sale we give clear information on our identity, service characteristics, total price with mandatory taxes and fees, cancellation and refund terms, complaint procedure and your rights (Law of Ukraine No. 3153-IX “On Consumer Protection” dated 10 June 2023).
3. Traveler obligations
You must give accurate details, hold valid travel documents and follow carrier and accommodation rules. Our advertising is accurate and does not mislead about operator status, affiliation, price, accommodation standard, availability or inclusions (Law of Ukraine No. 270/96-VR “On Advertising” dated 3 July 1996).
4. Withdrawal, refunds and complaints
A distance contract may be withdrawn and a refund requested under Law of Ukraine No. 3153-IX “On Consumer Protection” dated 10 June 2023 and the cancellation terms shown at booking. Complaints sent to contact@nylthoria.com are answered within 30 days; you may also apply to the State Service of Ukraine for Food Safety and Consumer Protection or to a court.
5. Liability and tourism status
We are liable for our obligations to the extent permitted by law. Where we present ourselves as a tour operator, our status and any registration or insurance details are disclosed under Law of Ukraine No. 324/95-VR “On Tourism” dated 15 September 1995. Ukrainian law governs these terms.
6. Personal data and cookies
Booking, contact and analytics data are processed on a lawful basis; non-essential cookies require prior informed consent with a reject option and granular choices (Law of Ukraine No. 3627-IX “On Personal Data Protection” dated 6 June 2024).